Privacy policy

At Authentic Adventures we are committed to protecting the privacy of our customers and website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

Why do we require your information?

We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your request for information. You do not need to provide us with personal data simply to browse our site. Authentic Adventures use this information in order to communicate with you generally and to contact you about special offers, promotions or new events and services.

What information do we collect?

Please note, any credit / debit card or other financial details provided for payment of your holiday or any other services, will not be retained by us or shared with any other company or organisation.

We will collect information from you in the following circumstances:

Promotions and events

Personal data is required in order to keep you informed of developments including new promotions and news updates where you have agreed to receive the same. Please check the box on contact forms if you want to receive promotional information and news updates. Subject to our privacy policy.

Competitions and surveys

From time to time we may offer users the option of participating in competitions or surveys. Participation is entirely optional. Any information you provide during the course of a competition or survey is used by us in order to conduct research, improve our facilities and services or award prizes. Additional terms and conditions may apply to competitions which will be notified to prospective applicants.

Optional information

We may request optional information from you on our on line forms. We request this optional information so that we may serve you better (eg to provide more tailored products and services to you) and so that we may understand our clients better (eg through internal research, data analysis, market research and product research). If we request this additional information from you we will identify it as optional.

Information from other sources

In our normal course of business, Authentic Adventures supplement the contact information provided by you with information from third party marketing firms. We use this additional information (eg demographic and census information) to help us to serve you better by for example targeting some of our offers, promotions, services and other events to you.

Cookies

There are various technologies, including one called "cookies" which can be used to provide you with tailored information from a website. A cookie is a small data file that certain websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. The Authentic Adventures website uses cookies so that we can serve you better. For example, we set cookies to maintain the open menus as you move between pages. These are used only when you are on the website. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

Website usage data

With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (eg search criteria). We use this data to better understand website usage so we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.

What information do we share?

There are times when we are required to share the information we learn from you with other parties. We do not sell or rent this information to others but will send personally identifiable information about you to other companies or people in the following situations:

Agents

Authentic Adventures will share your information with professional advisors, survey and research organisations and other individuals and organisations whom we employ to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail, faxes and e-mail, providing marketing and assistance in data analysis. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose. This may also in certain circumstances involve the transfer of your information abroad. We will ensure that this is subject to the same security procedures.

Compliance with law

We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject. We may also exchange information with other companies and organisations for fraud protection and credit risk reduction.

Consent

Other than in the above situations, and as required by law, you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

Changes to privacy policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

Questions or suggestions

If you have any questions or suggestions regarding this policy, have any concerns about the practices of our websites or believe we are not properly adhering to our privacy policy please contact us.

Should you at any time wish us to remove your personal details from our database please contact us.

Your rights

You have the right to ask for a copy of the information held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your information.