Telephone, email, or use our holiday search to check
availability.
While browsing our site your can make a provisional booking by clicking when you
see:
Either instruct us to book a flight for you or book your own flight after we have
confirmed your provisional booking.
Arrange travel insurance. It is a condition of booking our holidays that you are
adequately covered for medical and personal accident insurance.
Complete the booking form from our brochure (page 72), and post it to us together
with your non-refundable deposit. We only accept credit card payments over the phone
in order to ensure no personal card details are ever recorded.
(£200 per person for holidays in excess of £550 or £100 for holidays less than £550.
If booking within eight weeks of the departure date, full payment is required. If
we book your flights for you the nonrefundable deposit is £400 per person).
Please do contact us first to make a provisional booking. We'll
hold your booking, with no obligation, for seven days only. This will be secured
upon the receipt of a completed booking form and your deposit.
Bookings outside the UK
For those making a payment from outside the UK it should be made by bank transfer.
Please tick the relevant box on the booking form, and we will send you the banking
details.
Credit card payments
Payment by all major credit cards is accepted. A handling fee of 2.5% will be charged
on all transactions.
After Booking
We confirm in writing your reservation, receipt of your deposit and send full invoice
details for the holiday which will confirm the outstanding balance and payment due
date. In addition we enclose a suggested equipment and book list that we hope might
interest you.
Balance of payment. This must reach us eight weeks (56 days) before departure.
We confirm receipt of your final balance and send you full details of the hotel
where you will be staying.
If your flight is not booked for you by us, it is important that you inform us of
your flight details.
Additional nights
If you are looking for a hotel in one of the nearby cities, before or after your
trip, please give us a ring and we will be happy to help.
Office hours
If you want to talk to someone with first-hand knowledge of the holidays, or for
general enquiries, please contact us. We are always delighted to answer your questions
and provide you with as much information as possible.
Our offices are open from 9am - 5pm Monday to Friday. A message service is available
outside these hours. On weekends when there is a holiday starting, any answerphone
messages will be actioned between 10am and 1pm.
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Preferred room type
Twin and double rooms
Twin beds are usually provided in our hotels but we do have some doubles.
Single rooms and twin rooms (single use)
Single room availability in our hotels is very limited except in the UK. Where single
rooms are not available we offer single use of twin rooms. There is a supplement
for both single and sole use of twin rooms. For details of this supplement please
refer to the relevant panel on your holiday page. We do try to keep this supplement
as low as possible, however prices can vary substantially from hotel to hotel. We
do offer a limited number of supplement-free rooms in our Isles of Scilly holidays.
Sharing a twin room
Occasionally there is an opportunity to share. Please ask at time of booking.
Facilities for the disabled
The majority of our hotels have lifts or ground floor rooms. If you have specific
needs, please phone prior to booking.
Costs and discounts
Two-week trips
Those booking two consecutive weeks enjoy a discount of £75 per person.
Non-participating partners
Partners and friends who don't want to take part in the activities receive the following
discounts:
£100 for 7+ night holidays
£85 for 6-night holidays
£50 for 4-night holidays
Group discounts
Private group bookings are available on additional dates and we can usually make
minor changes to the itinerary to suit the group. Groups of more than 10 receive
a free place.
Car hire
 For guests wanting to hire a car
before or after their holiday with us, we are happy to arrange this through our
preferred car hire supplier Holiday Autos. For details on prices please call the
office.
Equipment
Equipment lists for most of our holidays are sent with your booking confirmation.
We do not supply a list for the beginners' courses in the Cotswolds as all materials
are supplied.
Seasons and weather
For those particularly interested in forecasts and who have internet access, 10-day
forecasts are available at:
http://uk.weather.yahoo.com/europe.
Gift vouchers
Gift vouchers of any denomination are available on request.
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