1. YOUR AGREEMENT WITH US
To make a booking, please return the completed, signed booking form, together with the non-refundable deposit. A contract will come into effect between us when we issue your holiday receipt. The balance is due 8 weeks before the start date of the holiday. A booking made within 8 weeks of the start date will be confirmed on receipt of the total holiday cost.
We guarantee that the price of your holiday will not be subject to any surcharges once a booking has been confirmed, except as a result of an increase in taxes or a change in the currency exchange rate. We will absorb the equivalent of 2% of the holiday price. Should the surcharge be in excess of 10% of the holiday price you will be entitled to cancel your holiday and receive a full refund of monies paid. Should you decide to cancel you must exercise this right within 14 days of the date shown on the surcharge invoice. We will not surcharge within 30 days of the commencement date. We reserve the right to correct errors in both advertised and confirmed prices. We will make these corrections as soon as we become aware of the error. Changes and errors do occasionally occur. Please check the price of your chosen holiday at the time of booking.
3. OUR LIABILITY TO YOU
3.1 The accommodation, transport and other services we arrange on your behalf belong to and are managed by independent suppliers. However, subject to these conditions, we accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any proven failure to perform, or improper performance of, any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable when failure to perform or improper performance was due to (a) the act(s) and/or omission(s) of the person(s) affected or (b) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.
3.2 We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid in respect of each person affected. The maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
3.3 It is a condition of the acceptance of liability set out above that you will notify us of any claim you and/or member(s) of your party have in accordance with the complaints procedure below. Any person(s) to whom any payment is made must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide ourselves and our insurers with all assistance we may reasonably require with that claim
3.4 In all cases, our liabilities in respect of carriers and hotel keepers are limited as if we were carriers/ hotel keepers within the applicable international conventions.
3.5 Travel arrangements are subject to suppliers’ and carriers’ conditions which are incorporated into these conditions. See 5. Conditions of Suppliers.
3.6 Our transport leaves the airport at the time specified in our correspondence. Out of respect for our groups, the transports do not normally wait for late arrivals. It is the responsibility of anyone missing our transport to make his or her own way to the destination hotel. The address and telephone number of destination hotel will be sent to you prior to departure
4. YOUR RESPONSIBILITIES
4.1 Your holiday receipt contains all details of your agreement with us.
4.2 It is your responsibility to check this information and advise us of any inaccuracy within 7 days of receipt failing which we cannot accept any liability.
4.3 Activity holidays can be hazardous. In the interests of safety you undertake to follow the advice of our representative, guide or hotelier, comply with any local codes of conduct, follow the country code and act sensibly and prudently at all times. You also agree to indemnify us from all loss and/or damage arising from any act of default on your part.
4.4 It is your responsibility to ensure that your travel documents are in order. Non EC residents should obtain visas as required by their country of origin. Although the United Kingdom is part of the EC, you are still required to carry a British passport for European destinations. Note: some countries require your passport to be valid for a minimum period after entry. You should obtain a European Health Insurance Card (EHIC). The EHIC can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). The card entitles the holder to state-provided medical treatment within the country they are visiting. This may not cover all of the services you would expect within the UK. For information on how to obtain a European Health Insurance Card you can telephone 090 7707 8370 or apply online at www.ehicard.org
4.5 It is your responsibility to advise us in writing, at the time of booking, of any medical or other ailment or allergy. We must also be notified of any special dietary requirement. You are responsible for ensuring that the holiday you select is within your physical capabilities and that you inform us of any changes to your medical condition or health.
5. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Such terms and conditions are incorporated into our contract with you so that, to the fullest extent permitted by law, any exclusions and limitations of liability contained in such terms and conditions apply to our contract with you in relation to those services to which they apply. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
6. FOREIGN OFFICE ADVICE
Should the foreign office advise against visiting one of our regions, we shall immediately take their advice and cancel holidays in line with their recommendations. See section 11. If we alter or cancel your booking.
7. CHANGING YOUR BOOKING DETAILS
Occasionally you may require minor changes to your booking which do not involve a change of date, location or transfer to another person. Wherever possible we will try to make these changes and you will be liable to pay any costs which result.
8. BOOKING FLIGHTS THROUGH US
Authentic Adventures undertake to search for a flight for your holiday and will charge the cost of your flight, any taxes, fees and charges plus an administration fee of £50 per person. The cost of these flights, together with any associated costs, is non-refundable.
9. IF YOU TRANSFER YOUR BOOKING TO ANOTHER HOLIDAY
If for any reason you decide not to travel (rather than cancel your booking and incur cancellation charges) you may transfer your booking to another holiday. The option to transfer must be taken up 56 days or more prior to the commencement date. Transfers from India and Sri Lanka are not permitted. All monies due to us at time of transfer shall become non-refundable and may only be used for an alternative holiday taken within 12 months of the original booked holiday. Should the total cost of the alternative holiday be less than the transferred monies no refunds or further transfers will be permitted. Transfers are subject to an administrative fee equivalent to 25% of the cancellation charge defined below. This fee is payable within 7 days of receipt of transfer confirmation.
10. IF YOU CANCEL YOUR BOOKING
If for any reason you cancel your holiday after we
have issued the holiday receipt, you must notify us in
writing. The cancellation of your holiday comes into
effect upon receipt of the written notification from you
and the following cancellation charges will be due:
11. IF WE CHANGE OR CANCEL YOUR HOLIDAY
Although we try hard to avoid cancellations and changes to the holidays, due to the forward planning of our holidays this is sometimes unavoidable. We must therefore reserve the right in any circumstances to cancel or make changes to your holiday. This includes cancellations due to force majeure or under booking. See definitions below. These changes can be major or minor. In the case of a major change or cancellation (a major change is defined as a change to accommodation of a lower rating for all of your holiday or a change of holiday dates) we will advise you as soon as possible and give you the following options:
In the event of a minor change (any change that is not defined as a major change above), the above options will not be available to you. We also reserve the right for any reason or at any time, at our sole discretion, to decline to accept or to retain any person on a holiday as a client particularly if their conduct is disruptive and affecting the enjoyment of other participants on the trip, and we shall be under no liability for any costs incurred by such a person as a result of our doing so. A change of tutor, guide or tour manager constitutes a minor change.
FORCE MAJEURE E is the unusual and unforeseeable circumstance beyond our control, the consequences of which neither we or our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, earthquake, volcanic eruption, adverse weather conditions, level of water in rivers, or other similar events beyond our control.
UNDER BOOKING is the situation in which the minimum number of clients required to operate the tour is not met. That number is 8 and we may cancel the tour in these circumstances.
12. TRAVEL INSURANCE
It is a condition of booking a holiday that you are covered by medical and personal accident insurance. This should include repatriation back home. We strongly recommend that you and all members of your party are adequately insured as soon as you book your holiday as this ensures that your deposit is protected.
If you have a complaint whilst on holiday you must report it at the time to Authentic Adventures. Failure to notify the Authentic Adventures representative at the time, providing the company with an opportunity to rectify the cause of the complaint, may result in your loss of any legal rights in respect of the particular matter. Should we be unable to resolve the problem locally, written details must be received at our office within 7 days of your return to the UK.
15. YOUR FINANCIAL PROTECTION
We are Authentic Adventures, a trading name of Andante Travels Ltd, registered limited company no. 1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury SP5 3HT United Kingdom. Andante Travels is a member of AITO and holds ATOL number 3552 issued by the Civil Aviation Authority, which provides for your protection in the event of Andante’s insolvency. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Andante Travels Ltd has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of Andante Travels Ltd’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding prearranged travel to and from your destination.
Please note that packages booked outside the UK are only protected when purchased directly with Andante Travels Ltd. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.
16. PROMOTIONAL MATERIAL
Authentic Adventures reserves the right to use any photographs, images or video taken on a holiday or holiday-related occasion by its employees, or forwarded by any person on the holiday or connected to the holiday, in its brochure, on its website, in its social media marketing activities or for use in any other relevant promotional material.